Our History
Everglow is an association incorporated under the associations incorporation act 1981 (QLD).
Our central office is in Townsville, Queensland, and we provide services in Townsville, Ingham and Ayr.
Everglow began as a pilot program in Townsville in 1988, under the Community Options Model, providing community based services to older people from cultural and linguistically diverse backgrounds (CALD).
The pilot was successful and the Ethnic Liaison Project was established in 1989. The project continued to grow reaching out to provide home care services in Ayr and Ingham to new Australians and first and second generation Australians.
Ethnic Community Care Links was incorporated in 1996 and by 2002, provided services to over 230 clients and employed 60 bilingual personal carers speaking a total of 45 languages.
Our basis for how we deliver services and conduct business is the principle to ‘Value Me As I Value You’.
We believe that there is strength in diversity and community. For 30 years we have developed a reputation for working in partnership with our clients to provide personalised care that is dignified, respectful and focused on maintaining individual autonomy and community connection.
In 2015, with the ECCLI brand and philosophy well established within the community, the members decided to rename the association as Everglow and extend services to the broader community. ECCLI still retains a number of places in the Home Care Programme which are prioritised for persons from a CALD background and our ability to provide culturally appropriate services and language facilitation remains unchanged.
Today Everglow has over 1,000 clients and over 60 staff. Our commitment to individual and community wellness remains as strong as ever.
North Queensland's Leading Home Care Provider
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Our Mission
Everglow is a Not for Profit community based organisation primarily funded by the Federal and State Governments. We provide services under the Commonwealth Home Support Program, Home Care Packages, National Disability Insurance Scheme, and the Queensland Community Care Program. Our goal is simple – bring out the best in our clients so that they remain at home with their community. We do this through the provision of services which assist in strengthening physical, mental and emotional well-being and foster social connections.
Our Quality Systems
Everglow is committed to providing quality services and is subject to regular audits and assessments to maintain currency.
- We have been assessed as meeting all 18 of 18 expected Home Care outcomes by the Australian Aged Care Quality Agency (AACQA).
- We have been assessed against the Human Services Quality Framework (HSQF).
- We are an approved provider under the National Disability Insurance Scheme (NDIS).
- We have a comprehensive quality system, which includes policies, procedures, corporate governance and regular auditing.
- We are registered with the Australian Charities and Not-For-Profits Commission and adheres to annual reporting requirements.
Everglow staff are registered with the following Professional bodies and undertake regular training to maintain currency.
- Occupational Therapy Board of Australia.
- Australian Health Practitioner Regulation Agency (AHPRA).
- Australian Association of Social Workers.
Our People
Meet Our Executive Team OUR PEOPLE
Our management committee and executives are professionals that come from all walks of life and are committed to bringing out the best in our team.
Everglow is governed by the Everglow Management Committee.
The day to day operations and strategic direction are led by our Chief Executive Officer, Wayne Crase who is based in Townsville. The CEO is supported by a Regional Services Manager and the Executive team.
Our Case managers located in Ayr, Ingham and Townsville work with over 50 bilingual personal carers who have a minimum qualification of a Certificate III in Aged Care or Home and Community Care and are trained to support wellness and reablement.
